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Help Desk
document General Help Desk and Desktop Support Services Information
General Help Desk and Desktop Support Services Information The goal of the Help Desk is to provide faculty and staff with timely, effective support for desktop computer hardware and software. We offer assistance with office PCs, monitors, printers, and other peripheral equipment. Resident...
rating 09 Mar, 2015
document Student Technology Accounts (Email, Computer Lab, Blackboard)
IMPORTANT NOTE: Computer accounts are not to be shared with other users; when evidence of account sharing is found, all parties involved will be considered to be in violation of this policy. Please review Article 223: ECSU Policy on Computer Use All Eastern students have a Technology account...
rating 29 Dec, 2016
document Remote Desktop Access
The following will allow you to gain access to your desktop computer from home via the VPN. IMPORTANT: The VPN server will auto disconnect you after either ten minutes of inactivity, or one hour of connect time. If you still have work to do, you may browse back to the VPN server and sign back in...
rating 24 Feb, 2015
document Logging on to E-Web: Online Services
Go to Eastern CT State University’s homepage: click Current Students or Faculty and Staff. Click on eWeb. Or you can go directly to: IMPORTANT: Do not bookmark the resulting E-Web homepage. Addresses change when the software is upgraded...
rating 31 Jul, 2015
document Changing Your E-Web Online Services PIN
Go to and click on E-Web: Online Services or go directly to Log in to E-Web Online Services. Click on Personal Information Click on Change PIN Enter old PIN Enter new PIN Re-enter new PIN If you forgot your PIN, enter your ECSU ID at...
rating 31 Jul, 2015
document Changing Your Banner Password
The following PDF includes instructions for changing a Banner Password: Changing Your Banner Password (PDF)
rating 09 Mar, 2015
document Online Help Desk Request
Online Help Desk Request The Information Technology Services Department now offers web-based access to our ITS Help Desk work order system for faculty and staff. This new service is available 24/7 from computers within our campus network. Now you can enter new requests and check on the status of...
rating 24 Jul, 2015
document Blackboard Issues
Blackboard Issues Some people are experiencing an issue with Blackboard mail and other features of Blackboard . These problems are typically related to the Java plugin. Java is specific to individual machines and may or may not be installed on your machine. Can't Log In: Your Blackboard...
rating 02 Oct, 2015
document Java Issues with Blackboard
Java Issues Blackboard If you ever see any kind of Security Warning pop-up messages or Java Prompts in Blackboard you should click Always Run or Always Trust to avoid seeing them in the future.
rating 20 Feb, 2015
document Printing Transcripts Banner 7.2
Printing Transcripts Banner 7.2
rating 20 Feb, 2015

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