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Configuring Mobile Devices For Eastern Email

Article ID: 474
Last updated: 06 Jun, 2016

To configure your mobile device to connect to Office 365 first make sure you can access the Internet.

iOS (iPhone, iPad, iPod)

  • Press Settings
  • Press Mail, Contacts, Calendars
  • Delete the previous Outlook/Exchange Eastern account.
  • Press Add Account
  • Press Exchange
  • Enter the username (full email address), Password, and Description
  • Press Next
  • Check the items you wish to sync.
  • Press Save

IMPORTANT: If you encounter a screen that asks you to provide server information, you do not have an active Internet connection. Correct this and start over.

Android (Google Phone)

IMPORTANT: Depending on the manufacturer, your Android version may differ from the one used to create these instructions. These steps should serve as a guideline.

  • Go to the Account Settings. It may be located in the Settings menu within the email app, or under the Settings icon within the main App Menu.
  • Delete the previous Outlook/Exchange Eastern account.
  • Add a new account.

IMPORTANT: You will be presented with different types of accounts. If Office 365 appears, do not choose it. Instead, choose Exchange if it’s the only other option. If there are other options that include Corporate or Corporate Exchange, then choose the Corporate option. 

  • Enter the email address and the password.
  • If it asks for more settings use the following information:
    • Email Address: Use the full Eastern email address.
    • Username: Use the full Eastern email address.
    • Domain: Use easternct.edu
    • Password: Use the email password.
    • Exchange Server Address: Use outlook.office365.com
    • Check Secure Connection (SSL) if available.
    • Uncheck Use Client Certificate if available.

IMPORTANT: The username and domain fields are sometimes combined. If so, enter them in the following format: domain\username e.g., easternct.edu\smithj@easternct.edu.

  • Click Done or Add.
  • Accept any warnings and device restrictions

Windows Phone

  • Swipe right from the main screen to get to the App List.
  • Press Settings.
  • Press Email + Accounts.
  • Delete the previous Outlook/Exchange Eastern account.
  • Press Add an Account.
    • Press Exchange if you have Windows Phone 8 or 8.1.
    • Press Outlook if you have Windows Phone 7 or 7.5.
  • Enter the full email address.
  • Enter the password.
  • Press Sign in.
  • Accept any warnings and device restrictions.

Article ID: 474
Last updated: 06 Jun, 2016
Revision: 6
Views: 665
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